Track Order
ORDER ID
Additional document(s) required:
Please upload the requested document(s), to complete the order
For Income Proof :
1) Bank statement from the last 3 months that reflects your monthly income
2) Name in the bank statement should match ID.
1) Bank statement from the last 3 months that reflects your monthly income
2) Name in the bank statement should match ID.
For ID Proof :
1) Omani Civil ID or Resident Card
Additional documents required
Please upload the requested document(s), to complete the order
For Income Proof :
1) Bank statement from the last 3 months that reflects your monthly income
2) Name in the bank statement should match ID.
1) Bank statement from the last 3 months that reflects your monthly income
2) Name in the bank statement should match ID.
For ID Proof :
1) Omani Civil ID or Resident Card
1) Omani Civil ID or Resident Card
Supported formats: JPEG (upto 8MB) / PNG (upto 8MB) / PDF (upto 1.5MB)
Verify OTP
Enter the OTP sent to your number ending +968 *****354 for verification
You’ve exceeded the limit of resending the OTP. Please try later
The OTP has been resent.
OTP is incorrect or have expired. Please try again or request for an OTP again.
OOPS! 
We couldn’t find an order with that ID.
Important Information
– Make sure you enter your order ID correctly
– Order ID can be found in the order confirmation email sent to you
– Avoid using whitespaces and special characters
– Order ID can be found in the order confirmation email sent to you
– Avoid using whitespaces and special characters
CURRENT STATUS
{order_status}
ORDER DETAILS (ID:)
Order placed on
{order_placed_date}
{order_placed_date}
PAYMENT TYPE
{payment_type}
PAYMENT TYPE
{payment_type}
SHIPPING ADDRESS
{shipping_address}
{shipping_address}
Order details
Order ID
{order_id}
{order_id}
Order placed on
{order_placed_date}
{order_placed_date}
Order status
{order_status}
{order_status}
Comments
{comments}
{comments}
Additional information
{failedpayemnt}
{failedpayemnt}
Payment type
{payment_type}
Payment type
{payment_type}
Shipping address
{shipping_address}
{shipping_address}
Order status
Order placed on
{order_placed_date}
2
Order shipped
Within 24 hours of order placement.
3
Out for delivery
Takes 3-4 working days.
4
Delivered
6
Cancelled
Order placed on
{order_placed_date}
2
Ready for pickup
Within 24 hours of order placement.
3
Delivered
6
Cancelled
Order placed on
{order_placed_date}
2
Additional documents required
Upload income proof before {due_date} to avoid loosing the order.
3
Document verification pending
Verification takes 1-2 working days
4
Order shipped
Within 24 hours of document varification.
5
Out for delivery
Takes 3-4 working days.
6
Delivered
6
Cancelled
Order placed on
{order_placed_date}
2
Additional documents required
Upload income proof before {due_date} to avoid loosing the order.
3
Document verification pending
Verification takes 1-2 working days
4
Ready for pickup
Within 24 hours of document verification.
5
Delivered
6
Cancelled
OOPS!
We couldn’t find an order with that ID.
Important Information
– Make sure you enter your order ID correctly
– Order ID can be found in the order confirmation email sent to you
– Avoid using whitespaces and special characters
Reason for
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Reason for canceling this order ?
{failedpayemnt}