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Return order
Products are returnable in 14 days, if you’ve received them in a condition that is physically damaged or defective. We only ask that you preserve its original packaging and accessories.
iPhone XS Max
Blue | 256 GB
Order ID : 173625
Order ID : 173625
+ Shahry Plan
Select a return option
Tell us what you prefer
How does the replacement happen?
Raise a return request along with a service slip
- Raise a return request by uploading a service slip. A service slip is a document that you need to collect from an Apple service centre nearby.
Click here to view the list of Apple service centres nearby. - You may upload the service slip later as well, in case you don’t have it handy with you.
- You have upto 7 days to upload the service slip, after raising a return request.
Service slip verification
- One of our executives would verify and validate the uploaded service slip.
- If the verification passes, you will have to drop the return item to one of our stores.
- If the verification fails, your return request will be declined and we will get in touch with you with the reason.
Defective product to be returned to the Ooredoo store
- You will have to return the defective product to the store mentioned below.
- Store address : Ground Floor, Muscat, Grand Mall Dohat, Al Adab Street, Muscat 111.
- To ensure successful return pick-up, return the product in it’s original condition along with the original box, user manual, warranty card and all the accessories therein.
- A return will not be processed if the return item does not reach us.
New replacement order to be created
- You can pick up a brand new replacement at the store mentioned above.
Important things to note
- You will receive prompt communication from us during the process.
- The entire process would take 5-7 working days. Please bear with us and sorry for the inconvenience.
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